The customer has the right to return the order within FOURTEEN (14) calendar days after receiving the order.
To formalize the return, the customer must enter his personal area within the time indicated, enter to see the order and click on the button "reimburse my entire order". A window will appear to indicate the reason for the return. You will receive an email indicating that the request has been sent successfully. A courier will pick up your order as soon as possible without any cost within 7 days.
Once the return is formalized and the article is returned along with its original packaging and the seal of the brand in perfect condition, the amount will be refunded as soon as possible, and in any case, within fourteen calendar days after TITILANTE has become aware of the customer's return.
All payments received, including delivery charges if any, will be refunded. The means used for the return will be the same as the one by which the payment was made.
In cases where the return or exchange of the purchased product was accompanied by a promotional gift, the return of the product would entail the simultaneous return of the gift, all in the same state in which it was delivered. In the event that the gift cannot be returned or is not in the condition in which it was delivered, the return of the product that gave rise to the gift will not be accepted, unless the amount of the gift is paid.